We're Hiring: Member Services Manager

We're Hiring: Member Services Manager
July 7, 2018
Posted by:
Kelley Martin

Member Services ManagerTo apply, please send your cover letter and resume to jobs@greensportsalliance.orgby Friday, August 17, 2018.About the Green Sports AllianceFounded in 2010, the Green Sports Alliance is a national non-profit organization with a mission to help sports teams, venues, and leagues enhance their environmental performance. The Alliance inspires professional sports leagues, college conferences, sports governing bodies, colleges, teams, venues, their partners and millions of fans to embrace renewable energy, healthy food, recycling, water efficiency, safer chemicals and other environmentally preferable practices. Alliance members represent nearly 600 sports teams, venues, and fans from 15 different sports leagues in 14 countries. The Green Sports Alliance is based in Portland, OR and is a fast-growing organization that is making a meaningful difference in the sports industry and for the environment.Job DescriptionThe Member Services Manager is an externally facing position focusing on client services and sustainability support across a diverse network of stakeholders including professional, amateur, and collegiate sports members and mission-aligned corporate partners. The Member Services Manager supports year-round membership programming including webinars, regional workshops, membership updates and communications, and resources. An ideal candidate for the position has experience and technical understanding of the complexities of the sports industry, with experience in sustainability—in and around the built environment. The position is based in Portland, Oregon.Preferred Experience

  • Business development, sales, and marketing with marquee brands and clients.
  • Multifaceted understanding of sustainability as an economic, social, and political consideration.
  • Practical experience and knowledge pertaining to the Alliance’s seven program areas of energy, food, procurement, transportation, venue, waste, and water; experience in a sports and/or venue context preferred.
  • Experience or familiarity with developing compelling value propositions, based on industry trends, innovation and membership feedback.
  • Interpersonal skills across demographic and regional diversity.
  • Functional sustainability integration experience for venues, built spaces, and other environmental stewardship considerations across complex projects.
  • Experience working with or for sports teams, leagues, and/or clubs.
  • Consulting experience; preferably in environmentally related fields or other non-profit categories.
  • Research and publication history around sustainability, social, and/or cause marketing or other socially oriented corporate social responsibility capacity.
  • Functional understanding of international sport and familiarity with international sport governance.


  • Manage onboarding for all new members and partners.
  • Lead the collection, organization and maintenance of documentation and data on members and partners, e.g., demographic, organizational, sustainability attributes & initiatives, and relationship tracking. Experience with CRM a plus.
  • Develop and provide members and partners with sustainability resources, network connections, research and recommendations.
  • Continuously improve membership/partner materials, benefits, and value proposition.
  • Facilitate communication and sharing of better practices and challenges faced among members and partners.
  • Initiate and maintain positive, professional, and engaged relationships with members and partners on a regular basis.
  • Manage the Sports and Collegiate Membership Committees (comprised of Board of Directors members, Alliance members, and Alliance leadership). Routine reporting and presentations to the Executive Director and Board of Directors.
  • Plan and execute conference calls, presentations and other outreach activities to expand awareness of and interest in the Alliance among potential members and partners.
  • Outreach and prospecting to all professional, collegiate, minor league teams/venues, events and industry stakeholders.
  • Outreach and prospecting to international teams, venues, events and leagues to build international membership base and tailored programs.
  • Manage and support further development of the Corporate Members Network program, working closely with the Director of Partnerships and Executive Director.
  • Develop, support, and project manage Alliance sustainability resources including case studies, reports, playbooks, and more.
  • Support all elements of monthly webinar series including selecting topics, identifying and recruiting speakers, and administrating webinars.
  • Research, plan, advise, and development of content and topics for membership program development including events, workshops, and resources.
  • Identify, vet, and recommend potential program elements for the Alliance’s annual Summit.
  • Create and publish website content, outreach materials, and membership communications.
  • Represent the Alliance at industry meetings, conferences, sports events, and partner events.

Desired Qualifications

  • Bachelor’s Degree required.
  • 3-5 years or more experience in a management position for a non-profit organization, foundation, government agency, sustainability and/or sports-focused business.
  • Knowledge of environmental issues and sustainable business practices. Ability to advise on and develop sustainability related content for members.
  • Considerable knowledge of and ample experience in strategic planning, budgeting, finance, market research, sales, marketing, relationship building and management, people management, and negotiation skills and techniques.
  • Proven track record of managing membership budget, setting membership and revenue goals, and anticipating growth and development needs.
  • Experience maintaining accurate membership records and databases.
  • Strong written and oral communication and excellent presentation skills.
  • Capacity to think outside of the box, be creative, and easily adjust to shifting expectations and workflows, while demonstrating outstanding organizational skills and setting priorities.
  • Willingness to go above and beyond the call of duty and work outside standard hours of business.
  • Demonstrate commitment to and knowledge of the mission and work of the Green Sports Alliance.
  • Must possess a high degree of proficiency and experience with Microsoft Office including Word, Excel, PowerPoint, and Google Apps. Significant experience with CRM systems and mass email systems preferred. Experience with WordPress a plus.

CompensationThis is a full-time, salaried position based in Portland, Oregon with some travel required.Salary range: $50,000 negotiable based on experience + excellent benefits.Green Sports Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.Multilingual candidates are encouraged to apply. Applicants with experience as collegiate or professional athletes encouraged to apply.Please, no phone calls or in-person resume drop-offs. Please reference where you saw this posting in your submission email.To apply, please send your cover letter and resume to jobs@greensportsalliance.orgby Friday, August 17, 2018.